How do I request a refund for a player?

It happens to the best of us -- you're just over an hour into the session, and your internet cuts out. (or some other crazy happenstance) StartPlaying charges players one hour after a session's start time in anticipation of such issues, but things happen regardless. 

If you need to ask for a refund due to a game that didn't happen or was cut too short, here's what you need to do.

Send a Message to the StartPlaying Support Goblins

There are two ways to reach out to Support. 

1. You can click the blue circle icon at the bottom right corner of the StartPlaying homepage to open a message box. It looks like this:

2. You can email

Send this Information to the Goblins

Players can request a refund independently, but StartPlaying will wait three days for GM verification before processing a refund. If the GM has not responded within those three days, the refund will be processed even if the GM hasn't contacted Support. 

To make the process faster and easier, you can help by sending the following information in your message or email:

Your login email:

Date of Game:

User(s) Names:

Refund Amount per user:

Refund Reason:

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